Terms & Conditions

We pride ourselves in processing virtually ALL ORDERS within one business day and every item in our catalogue is in stock and ready to be delivered.

In case of emergency, you can contact us by email: sales@frolicbycarmella.com OR call 07748-3985233

We aim to make sure that you are completely satisfied & that all your needs are addressed.

Note that you must be aged 16 or above to order from this website.

Postage & Packaging
FREE UK postage & packaging on all orders within the UK.
For International deliveries we can deliver to most European countries as listed below:-
£7.99 –  Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Lithuania,
Luxembourg, Netherlands, Poland, Rep of Ireland, Slovakia, Slovenia & Spain.
£12.99 – Estonia, Italy, Latvia, Portugal & Sweden.
£17.99 – Bulgaria, Greece, Romania & Croatia.

If you live outside of Europe please send us an email for accurate postage costs.

If you order something & you are not completely happy with your order for any reason, post it back within 7 days of receiving the item/s for an exchange or refund. Usually postage costs aren’t refunded in this case.

All returns may be sent to ‘Frolic by Carmella Ltd Level 3, 207 Regent Street, London W1B 3HH. Please contact us by email in advance: sales@frolicbycarmella.com

Please include all the original tags & packaging. If returned items have obviously been damaged & abused we reserve the right to adjust the amount to be refunded accordingly in which case we may send the item back to you or give a partial refund. Please include any original tags, boxes or other packaging with all returns.

Thank you for taking time to read this!


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