Frolic by Carmella Ltd,
Level 3, 207 Regent Street, London W1B 3HH
Call : 07748 398523

Frequently Asked Questions

Please read our FAQ before sending us a message.

FREE UK postage & packaging on all orders within the UK.
For International deliveries we can deliver to most European countries as listed below:-
£7.99 –  Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Lithuania,
Luxembourg, Netherlands, Poland, Rep of Ireland, Slovakia, Slovenia & Spain.
£12.99 – Estonia, Italy, Latvia, Portugal & Sweden.
£19.99 – Bulgaria, Greece, Romania & Croatia.
We don't deliver to any other countries that are not listed above.

You can pay using a debit or a credit card via Paypal. You don't have to have a Paypal account to use this payment system.

UK delivery should take 2 business days to arrive. Other European destinations will take up to 5 days.

You will receive notification emails from both Paypal and the shop to confirm that the order has been received and payment has been processed. Then we will send another email once we have shipped your order so you know its on the way.

If you order something & you are not completely happy with your order for any reason, post it back within 7 days of receiving the item/s for an exchange or refund. Usually postage costs aren’t refunded in this case.
All returns may be sent to ‘Frolic by Carmella Ltd Level 3, 207 Regent Street, London W1B 3HH. Please contact us by email in advance if you are returning an item:
Please include all the original tags & packaging. If returned items have obviously been damaged & abused we reserve the right to adjust the amount to be refunded accordingly in which case we may send the item back to you or give a partial refund. Please include any original tags, boxes or other packaging with all returns.

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